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502 Bad Gateway?
NB You can only use ONE Email – as an account owner
Cannot see a Task
Cannot see Task on my Dooster +/or Google calendars
Alerts and Notifications – Not Receiving:
My Completed / Deleted tasks Reappear
Problems with GOOGLE Integration
Invite does not arrive for New Member
Can’t log in / sign in
Cannot sign in / login with my Google account
My tasks and / or projects have vanished
Team member cannot see tasks in project
Times of tasks (events in Google) are being changed arbitrarily
Cannot open things / Something doesn’t appear
One of my team members cannot get into our project
Sharing Problems?
Account expired / unused but still getting updates
“Wrong” Log in Screen
Other issues
What cannot be Filterered
My card payment has been declined
Not Getting Task Comments by Email
Payment Problems
Internet Explorer
Our card expired. We changed details but cannot access Dooster
Time / Date Shifting Issue
Task Display Size – Someone else cannot see what I’ve expanded
Freezes / Stops
Duplicating Tasks
Task Dates Change
Users can’t login – password issues
“Google Tasks” bug

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Knowledge Base

Getting Started

GETTING STARTED – Quick Video
Explaining Dooster to Your Team
Quick Start Guide
First Steps
About Dooster Alerts

Workflows for Agencies / Businesses / Teams

Handling Calls and Emails
Dooster for Creatives
Running an Accounting/Bookkeeping business
Using Dooster to Manage a Team
Working With Clients

Tasks – Basics

How to Create a Task
How to Edit / Change Tasks
Start and Due Dates
Priority Levels – Urgent vs Important. How Dooster Project Manager Helps You Sort Your Tasks
Task lists

Tasks – Advanced

Ticket Numbers for Tasks / Issue Tracking
Time and Cost Display on Tasks – Adding by Hand
Recurring Tasks
Dependent Tasks
Task Status Customizing

Tasks Lists

Task Lists – Basics
Printing Task Lists
Task List Features
Task List / Unique Email Address
Organizing / Prioritizing Your Tasks Within Lists / Task Screens Column Sorting

Projects

What is a Dooster Project ?
How to Create a Project
Changing Project Names
Color Coding Projects
Project Templates / Cloning

Look and Feel

Personalize / Customize your account
Making Dooster Part of Your Own Website
Color Themes / Making it match your logo
Color Coding Projects
Column Display Options

Files

Dooster and Files / Summary
How to Upload Files
Sync with Dropbox, Evernote, Google, Amazon and other file sharing services
Who can see the Files?
File Upload Limits

Calendars

Connecting your Google Calendar
Using Your Calendars
Calendar Display Options
Hiding Tasks in Calendars
Seeing all Project Calendars Combined

People and Permissions

How to Add People
Adding New People via Google
Permissions / Access levels
How To Change Permissions / Access Levels
Types of People – Members vs Sharers

Contacts / CRM

How to Create a Contact
Contacts Overview
Dooster as a Simple CRM system
How to Use Contacts
Importing / Exporting Your Contacts

Comments / Alerts / Notifications / Email

Dooster and Email
How to Create a Task Comment
Creating Tasks by Email
“Email Invokes” – Creating Task Conditions by Email
Restricting / Limiting Task Alerts

Mobile

Key Features of Mobile
Android
iPhone
SMS / Text Alerts

More Features / Extras

Handling Calls and Emails
About Your Free Extra Features
Gantt Charts
Filters
Changing the Look and Feel / and Embedding

Google Integration / Syncing

Google Apps Accounts
How to Enable / Disable Google Apps Integration – Setting Up
Connecting your Google Calendar
Google Contacts
Google Docs / Drive Integration

Task Timers and Timesheets

Overview
How the Timer Works
Assigning Time to a Task
Timer Notes
Time and Cost / Task Pop Up

Importing / Exporting / Migrating Your Data

Importing your data from Basecamp
Importing From Other Project Managers
Exporting your Data
Importing your Contacts
Exporting your Timesheet /Billing data

TIPS and TRICKS

Spelling – Spell checking
Translations
Shortcuts
Search
Column Display Options

Reports / Reporting Capabilities

Producing Reports with Your Dooster
Gantt Charts
Team Members / Employee Performance Reports
Using Filters for Your Reports and Overview Screens
Milestones as a reporting tool

Dmail – Dooster’s Integrated Email Client

What is Dmail
How to Set Up Your Dmail
3 Ways to Use Your Dmail
Dmails in Your Projects and Task Lists
Project Level Dmail Screens

Payments / Billing

Dooster Trial Has Expired / I Want to Keep Using It
Upgrading / Downgrading your Plan
PAYMENTS Updating / Changing your credit / debit card
Receipts and Official Invoices
Cancelling your card payments

Troubleshooting

502 Bad Gateway?
NB You can only use ONE Email – as an account owner
Cannot see a Task
Cannot see Task on my Dooster +/or Google calendars
Alerts and Notifications – Not Receiving:

Account Control

Changing Email Address
Dooster Trial Has Expired / I Want to Keep Using It
Cannot Access Account?
NB You can only use ONE Email – as an account owner
Settings and Time Zone / Locale Displays

Known Issues

Notifications of the task being completed NOT sent if…
Please Don’t Use Internet Explorer – Specially not IE7
Task Comment “posted by named person” will be missing IF you reply from a different email address
Files are NOT attached to Discussions or Comments alerts
NB You can only use ONE Email – as an account owner

Privacy Policy / Your Security / Terms of Service

Dooster.net’s Privacy Policy
How secure is my data?
What happens to my data if I cancel?
Can you access my Data ?
How do I Back Up my data

About Dooster

What is Dooster
Who are we?
Pricing and Plans
Dooster’s Blog
Software compatibility

Quick Videos

GETTING STARTED – Quick Video
Proof that Dooster is Highly Rated (Show your colleagues)
Tags – Quick Video
COMMENTS and ALERTS – 1.39 mins
PERMISSIONS / Viewing Access – 3 mins

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Dooster is part of the Moneysorter Group. Office registered in England, Company Number: 3891081, VAT reg no 769 7245 74 Data Protection Register number Z4835056 Consumer Credit Licence 509896. All Rights Reserved. Copyright © Moneysorter Ltd. Author: By Ed Parry