Alerts and Notifications – Not Receiving:
If you are not getting alerts and notifications
1) Check the Configure Alert Settings section in your Account settings.
Make sure the relevant alerts not being blocked
This is auto set / defaulted to prevent all alerts from the project going to Owner / Co-Owners. This means they won’t get notifications of all tasks and comments – which the PM would get.
3) Make sure that
(a) Owner opt out (see Project Options)
(b) Project permissions settings (in Project / “Your Team”)
are set as you expect ie not blocking you from seeing / getting alerts about the tasks.
4) If a Team Member / normal user is having the problem, note that you have to log in as them to change their alert / notification settings.
An easy way to find their log in is to use the “Resend Activation Link” in their User Profile
5) Everybody: Check your Spam
Check your spam folders. Are your alert emails being treated as spam?
Like any web app over-enthusiastic spam filters can block the alerts and notifications emails we send out.
Make sure to add @dooster.net to your whitelist