A customer reported

We received an mail from WorldPay today that our card is expired and service is cancelled. I changed to the new card details but I still have no access to our account. I have received the following message from WorldPay

IMPORTANT: The following Limited FuturePay Agreement with Dooster.net, which was previously suspended has now been re-activated.

Unfortunately when a FuturePay agreement has been reactivated the WorldPay system sometimes fails to update Dooster. (Technical note: WorldPay “callbacks” are unreliable).

Solution

Go into your Dooster account – not Worldpay – and initiate a new ongoing FuturePay agreement by adding your new card details.